x
Request a demo

Policies

    Privacy Policy

    Welcome to Proviews Product Reviews & QA ("the App", "we", "our", "us"), a Shopify application available on the Shopify platform. The App is owned and operated by Simprosys Infomedia ("the Company").

    We value the privacy of our users and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you access and use our website, services, and mobile applications (collectively, the “Services”).

    By using our Services, you agree to the terms outlined in this Privacy Policy. Please read it carefully to understand how we handle your personal data.

    • 1. What We Collect and Why

      • We collect different types of information depending on how you interact with our Services:

      • Personal Information: When you register for an account, we collect your name, email address, contact details, and payment information.
      • Non-Personal InformationWe may collect data such as your device type, browser information, IP address, and pages visited. This helps us improve our services and user experience.
      • User-Generated Content: Any content you submit, such as reviews or comments, may be publicly visible. Be cautious when sharing personal details in these contexts.
      • Payment Information: If you make a purchase, we may collect billing and payment details for transaction processing.

      We collect this data to:

      • Provide, maintain, and improve our Services.
      • Communicate with you and respond to your inquiries.
      • Personalize your experience.
      • Process transactions and manage payments.
      • Enhance security and prevent fraudulent activity.

    • 2. How We Use Your Data

      • The data we collect is used for the following purposes:

      • Account Management: To create and manage your account, send you administrative messages, and provide you with access to our Services.
      • Service Improvement:To enhance the functionality of our Services, personalize content, and improve our website or app based on user behavior.
      • Marketing and Communication: To send you promotional offers, newsletters, and updates related to our products and services (with your consent, if required).
      • Analytics: To analyze usage patterns, track performance, and understand how users interact with our Services.
      • Security: To prevent fraud, protect your account, and ensure the safety of our platform.

    • 3. Cookies

      • We use cookies and similar tracking technologies to enhance your experience while using our Services. Cookies are small text files that are placed on your device to help us remember preferences, analyze usage, and provide personalized content.

      You can manage or disable cookies through your browser settings, but this may impact certain features of our Services. To know more please refer to our cookies policy page.

    • 4. Data Retention and Security

      • We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

      We take reasonable measures to protect your data from unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection.

    • 5. Commercial Disclosures or Personal Information Sold

      • As of the date of this Privacy Policy, Proviews does not sell personal information and has not sold any personal information in the prior 12 months. We may share personal information with service providers to perform functions on our behalf, such as providing customer support.

      Proviews will not sell personal information in the future belonging to website visitors, users, and other consumers.

    • 6. Your Rights

      • California Civil Code Section 1798.83 ("Shine The Light" Law)

      California residents have the right to request and obtain, once a year and free of charge, information about categories of personal information (if any) we disclose to third parties for direct marketing purposes. To make such a request, please contact us at support@simprosys.com

      If you are under 18 years of age, reside in California, and have a registered account with us, you have the right to request the removal of unwanted data that you publicly post on the services. To request removal, contact us with the email address associated with your account and a statement that you reside in California. We will ensure that the data is not publicly displayed, but it may not be completely removed from all our systems.

      California Residents' Rights

      As a California resident, you have the following rights under the California Privacy Rights Act (CPRA):

      • Right to Know: The right to request information about the personal information we have collected in the past 12 months, including the sources, categories, and purposes of collection.
      • Right to Delete: The right to request the deletion of your personal information.
      • Right to Opt-Out: You can opt-out of the sharing of your personal information by:
        • Selecting the option to opt-out of cookies in the cookie settings banner.
        • Turning on Global Privacy Control in your web browser.
        • Clicking on the “unsubscribe” link at the bottom of any commercial communication from us.
      • Right to Access: Request a copy of your personal information collected by us in the past 12 months.
      • Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CPRA.

      To exercise any of these rights, please contact us at support@simprosys.com

    • 7. GDPR, CPRA, and Shine the Light Law

      • GDPR Compliance

      For users within the European Union, Proviews App is committed to complying with the General Data Protection Regulation (GDPR). You have the right to:

      • Access your personal data.
      • Correct any inaccurate or incomplete data.
      • Request deletion of your data (Right to be Forgotten).
      • Object to processing, restrict processing or request portability of your data.

      If you would like to exercise these rights, please contact us at support@simprosys.com

      CPRA Compliance (California Privacy Rights Act)

      The CPRA grants California residents additional rights regarding their personal information, including:

      • Right to Know: The right to know what personal information is being collected.
      • Right to Delete: The right to request deletion of your personal information.
      • Right to Opt-Out of Sale: You can request to opt out of the sale of your personal data.

    • 8. Protection Against Discrimination

      • We will not discriminate against you for exercising your privacy rights under the GDPR, CPRA, or other applicable laws. This includes denying services or offering different prices or levels of service.

    • 9. Overseas Data Management

      • All information of users will be stored & processed in our servers which may be located anywhere in the world. Proviews may store & process your personal data to countries outside of your residence.

      If you are located outside the United States or the European Union, please be aware that your data may be transferred, processed, and stored in the United States or other countries that may not have the same data protection laws as your country of residence. By using our Services, you consent to these transfers.

    • 10. Right to Deletion

      • You have the right to request the deletion of your personal information from our records. To request the deletion of your personal data, please contact us at support@simprosys.com. We will honor your request as required by applicable law, subject to certain exceptions.

    • 11. Do Not Track

      • Some web browsers offer a "Do Not Track" feature, which allows users to opt out of tracking. Currently, our Services do not respond to "Do Not Track" signals. You can control certain tracking preferences through your browser or device settings.

    • 12. Fraud & Spam

      • We are committed to fostering a safe, trustworthy, and transparent environment for all our users. To ensure this, we have a zero-tolerance policy towards fraudulent activities and spam. The policy applies to all individuals, businesses, and organizations that use or interact with the Proviews app. It governs all features, services, and functionalities offered by the platform. To know more please refer to our Fraud & Spam policy page

    • 13. Terms & Conditions

      • Terms of Service ("Terms") govern your access to and use of the App, including all related services, features, tools, and content provided by us. By installing, accessing, or using the App, you agree to be bound by these Terms. By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms and applicable laws and regulations. If you disagree with these Terms, you must uninstall and stop using the App immediately. To know more please refer to our Terms & Conditions policy page.

    • 14. Copyright

      • If you believe that your copyrighted work has been infringed upon through the Service, you may submit an infringement notice via email to support@simprosys.com. To know more please refer to our Copyright policy page.

    • 15. Updates to this Privacy Policy

      • We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of the page. We may also provide additional notice, such as through a notification within the app. Please review this policy periodically to stay informed about how we are protecting your data.

    • 16. Contact Us

      • If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

      • Email: support@simprosys.com
      • Address: B-303, Shapath Hexa, Opp. Gujarat High Court, Sarkhej - Gandhinagar Hwy, Ahmedabad, Gujarat 380060