Policies

  1. 1. Scope of the Policy
  2. 2. Prohibited Activities
    1. 2.1 Fraudulent Activities
    2. 2.2 Spamming
    3. 2.3 Platform Misuse
  3. 3. Reporting Fraud & Spam
    1. 3.1 How to Report
    2. 3.2 What to Include in a Report
  4. 4. Consequences of Violations
    1. 4.1 Immediate Actions
    2. 4.2 Legal Actions
    3. 4.3 Notification
  5. 5. Preventative Measures
  6. 6. User Responsibilities
  7. 7. Policy Updates
  8. 8. Contact Us

Fraud & Spam Policy

Welcome to Proviews Product Reviews & QA ("the App", "we", "our", "us"), a Shopify application available on the Shopify platform. The App is owned and operated by Simprosys Infomedia ("the Company").

We are committed to fostering a safe, trustworthy, and transparent environment for all our users. To ensure this, we have a zero-tolerance policy towards fraudulent activities and spam. This document outlines the principles, rules, and consequences for actions that violate our Fraud & Spam Policy.

  • 1. Scope of the Policy

    • This policy applies to all individuals, businesses, and organizations that use or interact with the Proviews app. It governs all features, services, and functionalities offered by the platform.

  • 2. Prohibited Activities

    • 2.1 Fraudulent Activities

    The following activities are considered fraudulent and are strictly prohibited:

    • Impersonation: Pretending to be another person, business, or entity.
    • False Information: Providing inaccurate or misleading information during account registration or while using the platform.
    • Deceptive Practices: Manipulating reviews, ratings, or other platform features to create a false representation.
    • Unauthorized Payments: Using stolen or unauthorized payment methods for transactions.

    2.2 Spamming

    Spamming disrupts the user experience and is not allowed. This includes:

    • Sending unsolicited messages, promotions, or mass communications to other users.
    • Posting repetitive, irrelevant, or disruptive content.
    • Advertising products or services without prior authorization or outside permitted areas.

    2.3 Platform Misuse

    Misusing the platform undermines its integrity. Prohibited behaviors include:

    • Using automated tools, bots, or scripts to interact with the platform.
    • Exploiting technical vulnerabilities or attempting to harm the platform's functionality.
    • Uploading malicious software, such as viruses or malware, that could compromise system security.

  • 3. Reporting Fraud & Spam

    • We encourage users to report suspicious activities or violations of this policy.

    3.1 How to Report

    If you found any malicious, fraudulent activity or spam-related content. You can contact us at support@simprosys.com

    3.2 What to Include in a Report

    To help us investigate promptly, please provide as much detail as possible, such as Screenshots of suspicious activity, Any relevant communication logs, URLs or links associated with the violation.

  • 4. Consequences of Violations

    • 4.1 Immediate Actions

    Users found violating this policy may face the following:

    • Temporary or permanent suspension of their account.
    • Immediate removal of fraudulent or spam-related content.
    • Fraudulent activities may be reported to law enforcement authorities.
    • Proviews App may seek legal remedies to recover damages caused by violations.

    4.3 Notification

    Users will be notified of any action taken against their account, including the reasons for the decision.

  • 5. Preventative Measures

    • Proviews App takes proactive measures to prevent fraud and spam, including:

    • Automated Detection Systems: Tools to identify and block suspicious or spam-like behavior.
    • Regular Audits:Regular Audits: Periodic checks to ensure platform security and integrity.
    • User Verification: Processes to confirm the authenticity of reviewer, Merchants account.

  • 6. User Responsibilities

    • All users are expected to:

    • Follow this policy and adhere to our terms & conditions.
    • Use the platform ethically, responsibly, and respectfully.
    • Promptly report any suspected fraud, spam, or misuse.

  • 7. Policy Updates

    • Proviews App reserves the right to update this policy as necessary to comply with evolving laws, industry standards, or platform improvements. Any significant changes will be communicated through in-app notifications or email.

  • 8. Contact Us

    • If you have any questions or concerns about this Fraud & Spam Policy or wish to exercise your rights, please contact us

    • Email: support@simprosys.com
    • Address: B-303, Shapath Hexa, Opp. Gujarat High Court, Sarkhej - Gandhinagar Hwy, Ahmedabad, Gujarat 380060